Privacy at a Glance
These cards highlight the key principles of the jlllok Privacy Policy. The full legal text is provided below.
We collect registration details, identity verification documents, payment information, gameplay activity, and device/browser data. We only collect what is necessary to operate the jlllok platform safely and legally.
All data transmitted between your device and jlllok servers is protected by industry-standard 256-bit SSL encryption. Your financial and personal information is never transmitted in plain text.
jlllok does not sell, rent, or trade your personal data to third-party marketers. Your information is used solely to operate the platform, comply with legal obligations, and improve your gaming experience.
You have the right to access, correct, and request deletion of your personal data. You may also opt out of marketing communications at any time by contacting jlllok support or using the unsubscribe link in our emails.
jlllok uses cookies and similar technologies to remember your preferences, maintain your session, and analyze platform usage. You can manage cookie preferences through your browser settings at any time.
jlllok processes personal data in compliance with applicable Philippine data protection laws and PAGCOR regulatory requirements. We maintain strict KYC and AML procedures to protect all players and the integrity of the platform.
1.1 jlllok ("jlllok," "we," "us," or "our") is committed to protecting the privacy and personal data of all players and visitors who use the jlllok website, mobile platform, and associated gaming services (collectively, the "Platform"). This Privacy Policy ("Policy") describes how we collect, use, store, share, and protect your personal information.
1.2 This Policy applies to all personal data processed by jlllok in connection with your use of the Platform, whether you are a registered player, a visitor browsing the site, or a person who contacts our support team.
1.3 By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read together with our Terms & Conditions.
1.4 If you have any questions about this Policy or how jlllok handles your personal data, please contact us at the details provided in Section 14.
2.1 Registration Data. When you create a jlllok account, we collect your full name, date of birth, email address, mobile number, residential address, and chosen username and password.
2.2 Identity Verification (KYC) Data. To comply with our Know Your Customer obligations, we may collect copies of government-issued identification documents (such as a Philippine passport, driver's licence, or SSS/UMID card), proof of address documents, and selfie photographs for identity verification purposes.
2.3 Financial Data. We collect information about your deposits, withdrawals, and transaction history on the Platform. We also collect payment method details such as GCash account numbers, PayMaya account details, and bank account information (BPI, BDO, Metrobank) as necessary to process transactions. Full payment credentials are processed by our certified payment partners and are not stored on jlllok servers.
2.4 Gameplay Data. We collect records of your gaming activity on the Platform, including games played, bets placed, amounts wagered, wins and losses, session durations, and bonus usage. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory reporting.
2.5 Technical Data. We automatically collect certain technical information when you access the Platform, including your IP address, device type and model, operating system, browser type and version, referring URLs, and pages visited. This data is used for security monitoring, fraud prevention, and platform optimization.
2.6 Communications Data. We retain records of communications between you and jlllok, including support chat transcripts, emails, and feedback submissions, for quality assurance and dispute resolution purposes.
2.7 Marketing Preferences. If you opt in to receive marketing communications, we record your preferences and the communications sent to you.
jlllok uses your personal data for the following purposes:
4.1 jlllok processes your personal data on the following legal bases:
5.1 jlllok does not sell, rent, or trade your personal data to third-party marketers or advertisers under any circumstances.
5.2 We may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection agreements:
5.3 In the event of a merger, acquisition, or sale of all or substantially all of jlllok's assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.
6.1 jlllok uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognize you, maintain your session, remember your preferences, and analyze how the Platform is used.
6.2 We use the following categories of cookies:
6.3 You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For detailed instructions on managing cookies, refer to your browser's help documentation.
7.1 jlllok retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulatory obligations. In general, account and transaction records are retained for a minimum of five (5) years following account closure, in accordance with Philippine AML and gaming regulations.
7.2 Marketing preference data is retained until you withdraw your consent or request deletion. Technical and log data is typically retained for up to twelve (12) months for security and fraud prevention purposes.
7.3 When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, jlllok will securely delete or anonymize it in a manner that prevents re-identification.
8.1 jlllok implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, strict access controls and role-based permissions for jlllok staff, regular security audits and penetration testing, and real-time fraud detection and monitoring systems.
8.2 While jlllok takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, and you use the Platform at your own risk. You are responsible for maintaining the confidentiality of your jlllok login credentials and for any activity that occurs under your account.
8.3 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jlllok will notify you and the relevant regulatory authorities in accordance with applicable law.
9.1 As a data subject, you have the following rights with respect to your personal data held by jlllok:
9.2 To exercise any of these rights, please contact jlllok support at [email protected]. We will respond to all verified requests within thirty (30) days. We may require you to verify your identity before processing your request.
9.3 If you believe that jlllok has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
10.1 The jlllok Platform is strictly intended for adults aged 21 years and older. jlllok does not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately close the associated account and delete all related personal data.
10.2 If you believe that a minor has registered an account on jlllok, please contact our support team immediately so that we can take appropriate action.
11.1 jlllok primarily processes and stores personal data within the Philippines. In certain circumstances, personal data may be transferred to and processed by our service providers in other countries, including cloud hosting providers and game software suppliers.
11.2 Where personal data is transferred outside the Philippines, jlllok ensures that appropriate safeguards are in place to protect your data, including contractual clauses that require recipients to apply equivalent data protection standards. By using the Platform, you consent to such transfers where necessary for the operation of the jlllok service.
12.1 The jlllok Platform may contain links to third-party websites or services. This Policy applies only to the jlllok Platform and does not cover the privacy practices of any third-party sites. jlllok is not responsible for the content or privacy practices of any third-party website, and we encourage you to review the privacy policies of any site you visit.
13.1 jlllok reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will provide reasonable notice via email or a prominent notice on the Platform prior to the changes taking effect.
13.2 Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Policy. The "Last Updated" date at the top of this page reflects the most recent revision. We encourage you to review this Policy periodically to stay informed about how jlllok protects your data.
14.1 If you have any questions, concerns, or complaints regarding this Privacy Policy or the way jlllok handles your personal data, please contact our Data Privacy Officer.
14.2 Contact email: [email protected]
14.3 jlllok aims to acknowledge all privacy-related enquiries within five (5) business days and to resolve complaints within thirty (30) days of receipt. If you are not satisfied with our response, you may escalate your complaint to the National Privacy Commission of the Philippines.